Effective Date: May 30, 2025
We use SMS messages to communicate essential information regarding:
– Appointment confirmations and reminders
– Service schedule changes or availability updates
– Emergency alerts (e.g., office closures, weather-related delays)
– Coordination of care or staffing services
– Verification and consent communications
– Information related to your care or support services
– Requesting information required to fulfill our services
We will only contact you by SMS after you have provided express consent to receive such messages.
When you opt in to receive SMS messages from First Option, we may collect and store:
– Your full name
– Your mobile phone number
– The date/time and method of opt-in
– Your service type or relationship to First Option (e.g., client, caregiver, employee)
– Your interactions with our messages (e.g., replies, STOP requests)
We do not collect or transmit any financial or protected health information (PHI) via SMS unless otherwise allowed and with appropriate safeguards in place.
We use your mobile number and related information solely to:
– Send necessary, time-sensitive, and relevant service-related messages
– Respond to your text inquiries
– Document your preferences and consent for communication
– Maintain internal records related to care and service delivery
We do not use SMS for sales, advertising, or unrelated marketing purposes.
By providing your mobile number and consenting to SMS communications (via form, verbal agreement, or by texting a keyword), you authorize First Option to send you text messages for the purposes described above.
You may withdraw consent at any time by replying with STOP to any of our messages.
– Message frequency will vary depending on your services and engagement with First Option.
– Standard message and data rates may apply from your mobile carrier.
– We are not responsible for any charges imposed by your mobile provider.
You can opt out of receiving SMS messages at any time by:
– Replying STOP to any message
– Contacting us at the number or email listed below
After opting out, you may receive a final confirmation message, and we will stop sending further SMS communications unless you opt back in.
For help, you may reply HELP to a message or contact our support team directly.
We take appropriate precautions to secure the personal information you share with us. SMS data is stored and transmitted using secure platforms and is accessible only to authorized personnel.
However, because SMS is not an encrypted communication method, we recommend not using it for sensitive health or financial information.
We do not sell, rent, or trade your phone number or personal information.
We may share your information only with:
– Internal First Option staff or teams who coordinate your services
– Secure third-party vendors that facilitate SMS delivery on our behalf
– Government agencies or regulators when required by law
All third-party providers are contractually required to maintain confidentiality and data protection standards.
We retain SMS-related data for as long as necessary to:
– Fulfill our service and communication obligations
– Comply with applicable regulations and licensing requirements
– Maintain audit trails and documentation for accountability
Once your data is no longer needed, it will be securely deleted or anonymized.
You have the right to:
– Request access to the SMS-related data we store
– Update or correct your phone number
– Withdraw your consent to receive SMS communications at any time
– File a concern or complaint about how your data is handled
To exercise these rights, please contact us using the details below.
For questions or concerns about this SMS Privacy Policy or to update your communication preferences, please contact:
First Option LLC
5000 Sunnyside Avenue Suite 101. Beltsville MD 20705.
MD License Number: R4422
2121 Eisenhower Avenue, Suite 326. Alexandria, VA 22314.
VA License Number: HCO-0002746
Phone: 301-358-6458
Email: info@firstoptionllc.net
Website: https://firstoptionllc.net/
We may update this SMS Privacy Policy from time to time to reflect changes in our services or legal obligations.
The revised policy will be posted on our website with the updated effective date.
Your continued use of our SMS services after changes have been made constitutes acceptance of the updated policy.
